Customer Service Officer
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 26-08-2020
Salary: Negotiate
Email: thanh.nguyen@40hrs.vn
Job Description
- Proceed order placed by Customers and Salesperson through WBA (eComm & CCE), telephone, facsimile, mails
- Implement selling policies, service offers effectively
- Coordinate with Planning/ Production and Warehouse on the status of orders and delivery schedules
- Solving customers’ complaint concerning returned goods and delivery errors
- File customer purchase orders
- Answer inquiries on stock status and product prices through the on-line computer system
- Liaise closely with Sales staff and Customer Service Team Leader on the matters pertaining to sales, deliveries and collections
- Handle urgency/late delivery orders and co-ordinate closely with Manufacturing and Supply Chain team in solving the orders
- Send proactively feedback about areas/ initiatives to improve internal and external customer satisfaction to Customer Service Team Leader
Job Requirements
1. Essential:
- College graduate in any related fields.
- At least 2-year working experience with customer service mind set
- Good in English & Vietnamese communication skills
- Problem analysis & solving
- Proficient in using MS Offices computer
2. Desirable:
· Communication in Chinese is preferable
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