Job Description

Principal Accountabilities and Key Activities

Commercial Responsibilities:

• To develop territory plans and visit schedules for sales executives and ensure that customers are serviced in accordance with the principles of customer segmentation to ensure we focus the resources on the customers with the greatest growth potential.

• To initiate and build relationships with senior management in existing and potential customers so that 40HRS client can develop and expand the customer contact map to ensure we have access to the key decision makers.

• To communicate with other departments internally so that Issues/challenges/opportunities/product innovation can be prioritized and resolved so that sales/ service targets can be met.

• To monitor and coach assigned sales executives in the field aligned to the sales competency framework and Commercial Academy programmers to identify relevant training and development needs for their team.

• Understand the market dynamics, trends and emerging needs of customers and translate this into actionable insights which are shared proactively using the CSX CRM platform.

• Deliver collection achievement vs. target as well as the intended DSO.

Marketing and Communication:

• To provide market intelligence/insights on both customers and competitors so to support senior management on developing strategies/tactics to enhance business growth.

• To work with marketing team re co-branding, digital events etc in order to increase brand awareness for non-Coats users, and enhance brand goodwill among existing users.

• Actively support key strategic customer meetings to promote the benefits of Coats product, service& digital offer.

• Support global projects and innovations in the local market.