Service Delivery Manager
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 10-11-2022
Salary: 60,000,000 - 75,000,000 VND / Monthly
Email: chau.nguyen@40hrs.vn
Job Description
This position will lead and drive service delivery excellence to our clients and their customers by
enabling fulfilment of their requests, with exceptional level of quality. He/She will also be
expected to drive productivity and efficiency within the Service Delivery platform, bringing high
touch and customised experiences to all end users through resourceful and innovative solutions
Job Requirements
- Responsible for the overall management of the service delivery performance and structure, inclusive of people, processes, productivity and efficiency, systems and financial performance; thus, bringing best-in-class services and experience to clients and customers.
- By building sound modus operandi in close collaboration with Sales, Finance, HR, Partnership Development, Marketing and other key internal and external stakeholders, the Senior Manager ensures that client and market needs rmain at the forefront of our operations planning.
- Will be acted as a systems integrator, ensuring smooth cross platform orchestration between all service delivery platforms to bring a seamless delivery across all products and servicesto our clients and customers
Main duties:
- Service Delivery Management
- Organizational Development
- People Management
- Profitability, Growth and Service Development
- Other Duties
Undertakes project work and other reasonable duties as requested by the Head of Service
Delivery,
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