Technology Support Analyst | 40HRS

Technology Support Analyst

Work Location: Ho Chi Minh

Job type: Full-Time

Posted: 29-11-2022

Salary: Negotiate

Email: thuy.pham@40hrs.vn

Job Description

The APAC Technology team provides access to technology resources to enable employees in supporting the company's business and ultimately our guests. We are a team focused on delivering best in class service whilst developing ourselves and those around us and having some fun along the way.

Reporting to the APAC Technology Manager, Operations & Support based in Melbourne, you will support technology applications and infrastructure for our corporate users within Vietnam. You work hand-in-hand with the Technology team across the APAC region as well as Vancouver and Seattle to understand business strategies and implement complex technical Technology solutions. You have a passion for problem solving and technology; a natural curiosity for understanding how technologies work and can be integrated to benefit the user community. Though technical skills are of the utmost importance, you also have excellent communication skills. You can participate in big picture enterprise initiatives and be able to roll up your sleeves and deliver at a detailed level. You understand current and emerging trends in technology and how they can be practically exploited to the benefit of the organization.

You advise the APAC technical team on local needs including managing vendor relationships

You work with technology applications, architecture and infrastructure teams to set technical computing standards in desktop, server, storage and network infrastructure layers

You manage, deploy and support all infrastructure (with the assistance of local partners) including tactical troubleshooting, responding to escalated requests and resolving all technical issues

You implementtechnicalsolutionsaddressingtechnologyneeds&gapsin infrastructure

You guide the analysis of alternate solutions in enterprise technical architecture and facilitate dialog to gather stakeholder input on proposed decisions

You are always consulting on best practice technical solution development

You develop and use technical reference architecture as a primary input in developing infrastructure technology vision, strategy and implementation roadmap

At the enterprise level, you understand the dynamics and financial issues of business as

related to infrastructure systems services, capabilities and performance, and develop strategic technical 

Job Requirements

You have a strong understanding of security applications such as firewalls, corporate antivirus, user authentication, applications, integrations and relational databases.

You have experience with Microsoft, Apple, and Cloud technologies.

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