Solution implementation specialist
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 09-11-2023
Salary: Negotiate
Email: duong.vu@40hrs.vn
Job Description
Adhere to standard Business Innovation transition and project management by utilizing industry standard tools and methodologies
• Take a solution products responsibility (maybe cross-functional, cross-organization, cross-service, involving 3rd parties) to takeover solution delivery to the customer
• Responsible to implement (install, configure, troubleshoot, support) complex/custorner solutions as part of the Professional Services processes
• Participates in technical discovery, kick-off meetings with customers
• Manage and deploy POC to customer, responsible for managing quality, delivery time, cost of project and leading them to success
• Solutions documentation completed in full, with formal testing, sign-off and handover capability enabled
• Manage risk during implementation and on-going operations
• Drive strategies to minimize calls and improve response time, resolution time of software problems
• Performs other duties as assigned
Job Requirements
Position Knowledge and Capabilities
• A detailed technical and customer-relevant understanding of all provided solutions
• Strong customer management skills
• Manage and deliver projects on schedule, within budget and with a high level of customer satisfaction
• Continuously develop and maintain excellent skills within the business solutions domain
• Strong communication skills – spoken, written
• Strong analytical and problem-solving skills
• English fluently – spoken, listening, and written
Professional Experience
• Min 2 years of experience in Enterprise IT environment
• Experience in working as pre/post-sales role... is preferred
• Knowledge of general computer network, Operating Systems
Nice to Have Experience:
• Utilizing strong scripting skills in well-known languages or similar scripting skills
Education/Academic Qualifications
• Bachelor’s degree in Computer Science, or a related field, or equivalent experience
• Relevant technology certifications
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